From October 16th to October 21st me and my family were guests in the hotel. It belongs to the Hilton Group. We already had made a payment for the whole trip (including one room for 4 persons in the hotel) to ebookers Germany in May 2010. During check-in we were told at the reception that there would not be one room available for all of us, we had to get two rooms. By the lady at the desk we all clearly were told that we would not have to pay extra for getting two rooms involuntary. We travel a lot and it was not the first time a hotel had to change accommodations for me/ us, but it was the first time we were lied to. We had a nice stay in the hotel, there were no open questions during check-out (we were told). On December 28 (2010) we found bookings of 1.283,90 € (1.676,64 $ ?) and 16,05 € (20,96 $ ?) made by VISA from our account by the Hampton Inn. Unfortunately I have never gotten any response to my written complaints to the hotel from January on. Hilton.US only confirmed the receiving of my mails but never sent the promised answer. Ebookers seems to be effortless in straighten things out so now my lawyer is working. You may understand that I will circulate my experiences in the hotel here in Germany. As a CEO of a medical complex I will use my access to some web sites. I think my colleagues and their staff should know they have to get all messages at the desks of Hampton Inn/ Hilton-Hotels in writing before giving their credit card, otherwise they could have to pay double as in our case. I often visited the United States (my son lived in Alabama for a year) but never made such bad experiences. I think I don’t have to tell you: Never again Hampton Inn/ Hilton Group! What a shame, the hotels were never bad. U. Flintzer